Privacy policy
This Privacy Policy describes how Plantie Pot (“Site”, “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our Site, use our services, make a purchase from team@plantiepot.com, or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, put in your cart, or add to your wishlist.
- Customer support information, including any information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with products or services you have requested.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, "Third-Party Websites and Links."
How We Use Your Personal Information
We use your personal information for various purposes, including:
- Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You: To provide customer support, improve our Services, and maintain our business relationship with you.
Cookies
We use Cookies on our Site to improve our Services, run analytics, and enhance user experience. You can control cookies through your browser settings, but blocking Cookies may affect the functionality of the Services. For more details on the cookies used by Shopify, see Shopify's Cookie Policy.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- With vendors or other third parties who perform services on our behalf.
- With business and marketing partners in accordance with their own privacy notices.
- When you direct, request, or consent to our disclosure of information to third parties.
- With our affiliates or within our corporate group.
- In connection with a business transaction or as required by law.
User-Generated Content
The Services may enable you to post product reviews and other content. Information you make publicly available may be accessed by anyone, and we are not responsible for the privacy or security of such information.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of these sites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention of Your Information
While we strive to protect your information, no security measures are perfect. Retention of your data depends on various factors, including legal obligations and our need to provide the Services.
Your Rights and Choices
Depending on your location, you may have rights related to your personal information, including the right to access, delete, correct, or transfer your data. You may also manage communication preferences and opt out of promotional communications at any time.
Complaints
If you have complaints, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States.
Contact
If you have any questions or wish to exercise your rights, please email us at team@plantiepot.com.
