Warranty

At Plantie, we are committed to delivering high-quality products and ensuring your experience is both enjoyable and worry-free. Our products come with a one-year Warranty that applies only to non-commercial, in-home, indoor use of the Plantie Smart Pot. This warranty is valid only for defects discovered during the warranty period and only while the product remains in the possession of the original purchaser. Any other use of the Plantie Smart Pot will void this Warranty.

Warranty Coverage:

Plantie Smart Pot Components: 12 Months
Plantie warrants the components and all original parts of the Plantie Smart Pot against defects in workmanship and materials for a period of 12 months from the date of original delivery. This includes the automated watering system, soil monitoring sensors, smart home integration features, and other electronic or mechanical parts.

Exclusions and Limitations:

Who and What is Covered:
This Warranty applies only to the original owner of the Plantie Smart Pot. The warranty is non-transferable and covers only the defects in materials or workmanship discovered during normal use within the 12-month period. If a defect arises within the warranty period, Plantie will, at its discretion, either repair or replace the defective component with the same or a comparable model. Any replacement or repaired components will be covered for the remainder of the original warranty period or 30 days, whichever is longer, or any additional period required by Australian consumer law.

What is NOT Covered:

• Any Plantie products or services, non-Plantie products, or labor; units that are, or that Plantie reasonably believes to be, stolen, counterfeit, or purchased from an unauthorized distributor or reseller.
• Software, even if sold with or embedded in the Plantie Smart Pot, or Internet connectivity. Plantie does not warrant that the operation of the Plantie Smart Pot will be uninterrupted or error-free.
• Damage or equipment failure due to normal wear and tear, improper or negligent assembly, maintenance, installation, relocation, or repair (other than by a Plantie authorized service technician); use with parts or accessories not originally intended for or compatible with the Plantie Smart Pot; or use contrary to the instructions in the Plantie User Guide.
• Damage or equipment failure due to accident, abuse, improper or abnormal use, neglect, cosmetic changes (like discoloration of paint or plastic), theft, vandalism, fire, flood, lightning, power fluctuations, natural disasters, or unauthorized modifications.
• Incidental or consequential damages, economic loss, loss of property or profits, or other consequential damages in connection with the purchase, use, repair, or maintenance of equipment, software, or parts.
• Damage or injury incurred during any move, repair, or attempted repair by anyone other than a Plantie authorized service technician. Any such attempts are at your own risk, and Plantie shall not be liable for injuries or damages arising from these attempts. Labor coverage may not apply if the product is moved outside Plantie’s service area.
• Replacement units, parts, and electronic components reconditioned to as-new condition by Plantie or its vendors may sometimes be supplied as warranty replacements and constitute fulfillment of warranty terms.

How to Make a Warranty Claim:

1. Contact our Customer Support Team at team@plantiepot.com with proof of purchase, a description of the issue, and any relevant photos or videos.
2. Our team will evaluate the issue and, if covered under warranty, guide you through the repair or replacement process.
3. If required, you may need to return the product for further evaluation. Please ensure it is securely packed to prevent further damage during transit.

Consumer Rights:
This Warranty is in addition to, and does not exclude, restrict, or modify, any rights you may have under Australian Consumer Law.

Contact Us:
If you have any questions or need further assistance, please reach out to our Customer Support Team at team@plantiepot.com. We're here to help you grow with Plantie.