We have a 40-day return policy, which means you have 40 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that we do not accept change of mind returns; refer to the "Hygiene First (Change Of Mind) Return Policy".
To start a return, you can contact us at team@plantiepot.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@plantiepot.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Hygiene First (Change Of Mind) Return Policy
Due to the hygienic nature of our products, we prioritise customer safety and do not accept change of mind returns. This ensures our products meet the highest standards of hygiene and safety from manufacture to delivery.
Acceptance of returns due to change of mind or items not returned in their original condition is at our discretion. Should we accept a return, a restocking fee will be charged at our discretion. This fee covers the costs associated with processing returns, including inspection, repackaging, and restocking.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Shipping
Customers are responsible for all return shipping costs. We do not cover return shipping costs unless the item has a major fault, excluding cosmetic issues. A major fault is considered a significant defect that affects the item's ability to perform its main function or significantly detracts from the user's ability to utilise the item as intended.
This includes but is not limited to:
- Non-functionality out of the box.
- Safety hazards or issues that make the product unsafe for normal use.
- Cosmetic issues are not considered major faults.
In cases where a major fault is present, please contact our customer service team for assistance.
You may choose any carrier (e.g., USPS, FedEx, UPS) for your return. We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns valued over $75, as we cannot guarantee that we will receive your returned item.
How It Works
At Plantie, we strive to provide high-quality products and excellent customer service. Below is our policy regarding returns, refunds, and replacements:
1. Returns for Faulty or Incorrect Items
- If you receive an incorrect or faulty item upon initial delivery, we will provide a prepaid return shipping label. A full refund or replacement will be issued upon receipt and inspection of the returned item.
2. Returns for Replacement Items
- If a replacement item has been provided for a previously faulty or incorrect order, return shipping costs for the original item will be the customer’s responsibility.
- This policy ensures that we can continue offering free replacements while maintaining fair shipping cost management.
3. Packaging & Return Process
- Items must be securely packaged to prevent damage during return transit. Original packaging is not required, but we recommend using protective wrapping and a sturdy box.
- Customers should use a trackable shipping method and share the tracking details with us for processing.
4. Refund Processing
- Refunds are typically issued within 14 days of receiving and inspecting the returned item, in accordance with our refund policy.
Product Markings
Please note that due to variations in our manufacturing process or during certain instances of product updates, the physical product you receive may not bear the marking on its exterior. This variance is neither considered a minor fault nor a cosmetic issue but rather a characteristic of our product distribution at times. The absence of the marking does not affect the product's functionality, quality, or eligibility for warranty and support services. All products, regardless of exterior marking, are manufactured to meet the high standards and specifications of the brand. Customers can rest assured that receiving a product without the marking does not signify a lack of authenticity or a decrease in product quality. By purchasing and accepting these terms, you acknowledge and agree that a product received without the marking is not grounds for a return, exchange, or claim under the premise of minor faults or cosmetic issues, provided the product is otherwise in new condition and fully functional.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@plantiepot.com
